Ian is a shy, but bright and upcoming member of Santa's workshop. He loves a challenge and Santa sees him as having management potential, but first Ian has to prove himself. He has to go through some heavy-duty training and he's not sure he can do it. Luckily he soon finds a trusted ally and friend, Elise. Elise draws Ian out of his shyness with her vivacious and outgoing personality. They make an outstanding team and are assigned to the most important job of Santa's management team - to accompany Santa and his reindeer on Christmas Eve.
Christmas Eve arrives and Ian and Elise embark on the adventure of a lifetime. Somewhere over mid-America a heavy fog rolls in and the group lands on a rooftop. Santa makes his way down the chimney while Ian and Elise stand vigil with the reindeer. Rudolph starts showing signs of sickness and begins sneezing uncontrollably. The worst possible thing that could happen happens - Rudolph's nose flickers out.
When Santa crawls out of the chimney into the dark, his mouth drops open and what happens next will go down in history. What will Santa and his helpers do to make sure his Christmas mission goes on as planned?
